1. Shipping Schedule
Processing Time: Orders are processed and ready for shipping within 24 hours of receiving payment.
Dispatch Times: Packages are shipped 5pm MST Monday-Friday Excluding Holidays
2. Shipping Method
FedEx Shipping: All shipments are via FedEx two day shipping. Overnight shipping and Saturday delivery can be requested for additional cost.
3. Insurance and Security
Full Value Insurance: Every package is insured for its full value, ensuring the safety of your investment during transit.
ID Requirement for Pickup: To collect your package, you must present a valid ID at the FedEx pickup location. The name on the order MUST match the ID in order for FedEx to release the package to you.
4. Shipping Costs
Shipping is included in cost of all watches purchased from Charis
5. Customer Support
Customer Support: For any questions about accepted IDs or the pickup process, please contact FedEx directly. Our team is also here to assist with any other inquiries related to your order.
7. Receiving Your Order
Please visit your designated FedEx location for pickup and inspect your package upon receipt. In case of any shipping-related issues, contact us immediately.
8. Order Modifications
Due to our shipping schedule, we cannot accept changes to orders after 3:30 PM MST. We encourage you to review your order details carefully before this cutoff time.
